In-Game Purchases and Item Delivery Process
How Does the System Work?
• All purchases made in Honkai: Star Rail are automatically credited to the player’s account once the payment is successfully processed.
• Purchased content may include Stellar Jades, Special Passes, Star Rail Passes, Light Cones, Relic bundles, and other exclusive rewards, which become available instantly.
• After completing a transaction, a confirmation message will appear in the game; if your account is linked to an email, you may also receive a receipt from the platform store.
• In rare situations, due to server synchronization or technical issues, delivery may take up to 24 hours for items to appear in your inventory.
Accessing Purchased Content
- Instant Activation: All in-game purchases in Honkai: Star Rail are immediately applied to your account once the payment is confirmed. This allows you to continue your journey without delay.
- Cross-Device Synchronization: Acquired Stellar Jades, passes, Light Cones, and other rewards are synchronized across all supported devices as long as you log in with the same account.
- Offline Availability: Certain cosmetic items and customization options may remain visible even without an internet connection, letting you browse and organize your collection while offline.
Content Availability
The digital content of Honkai: Star Rail is available globally across all supported regions and platforms. Whether you are unlocking new characters, downloading the latest updates, or participating in limited-time events, all items remain tied to your account no matter where you play. If you encounter regional restrictions or technical issues, please contact the official platform support or our customer service team for assistance.
Purchase Records
When you complete a purchase in Honkai: Star Rail, a confirmation message will instantly appear in the game. While there are no physical deliveries, your full purchase history and obtained digital items can always be reviewed through your in-game profile or linked account.
Eco-Friendly Gaming Experience
Honkai: Star Rail operates entirely on a digital distribution system, supporting an environmentally conscious and sustainable approach. Optimized servers and efficient content delivery reduce the need for physical resources. This not only minimizes environmental impact but also provides players with a responsible and modern gaming experience across the galaxy.
Instant Delivery Guarantee
For every in-game purchase you make in Honkai: Star Rail, we guarantee that the content will be instantly credited to your account once the payment is confirmed. If you encounter any delay or technical issue accessing purchased Stellar Jades, passes, Light Cones, or other items, please contact our support team right away. Delivering a smooth and reliable interstellar journey is always our top priority.
Refund Process and Support Service
Since Honkai: Star Rail provides digital content instantly, completed purchases are generally non-refundable. However, if you face payment errors, technical malfunctions, or difficulties accessing purchased content, you may reach out to us within 14 days of the transaction. Our support team will carefully review your request and provide the most suitable resolution for your situation. For further details, please visit our Refund Policy.