REFUND POLICY
At Honkai: Star Rail, we are committed to providing players with an engaging space fantasy RPG experience, enriched with frequent updates and a variety of in-game features. Since all purchases involve digital content, completed transactions are generally non-refundable. Unlike physical goods, digital items are instantly delivered and considered consumed once claimed. However, if purchased content cannot be accessed due to technical issues, or if an item does not function as intended, we will carefully review the situation to find a suitable solution. In such cases, please contact our support team within 14 days of your purchase. Each request is evaluated individually, and potential outcomes may include refunds, item restoration, or alternative compensation when appropriate. To help us resolve issues quickly, please provide details such as error codes, your device model, operating system version, and any troubleshooting steps you have already attempted. Clear and accurate information greatly improves the speed and quality of assistance. Please note that refunds are generally not available in cases caused by unstable internet connections, unsupported devices, or interference from third-party software. Additionally, purchases made through Google Play, the App Store, or other external platforms are bound by their own refund policies, which we may not be able to override. We encourage all players to review product details, compatibility notes, and terms of service before completing a purchase. This helps ensure the chosen content meets your expectations and prevents unnecessary dissatisfaction. Our refund policy is designed to balance fairness for players while supporting the long-term growth and stability of our services. With your understanding, we can continue to expand the Honkai: Star Rail community and deliver an ever-evolving interstellar adventure. For any questions regarding purchases, refunds, or technical support, please reach out through our official support channels. We are always ready to assist you and make your journey aboard the Astral Express as enjoyable as possible.